big hoki Privacy Policy

This page describes what we collect when you use big hoki and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or engage with our sportsbook and casino, we collect personal information. We use that data to verify your identity, process your payments, manage your account, and comply with applicable law. We do not sell your data to third parties, and we encrypt all sensitive information using industry-standard security protocols.

Our big hoki platform operates in supported jurisdictions. Your data may be stored on servers located outside your country, subject to the data-protection laws that apply to our operations. This policy explains your rights regarding your personal information and how you can contact us if you have questions or concerns about our data practices.

By using big hoki, you consent to the data collection and processing practices described here. If you do not agree with our privacy practices, do not create an account or use our platform.

Data we collect on big hoki

We collect personal information when you register for a big hoki account. This includes your full name, email address, date of birth, residential address, and phone number. We also collect payment information — such as your bank account details or payment wallet identifiers — when you deposit or withdraw funds. We do not store your full banking credentials; instead, we store only the information necessary to process transactions and verify your identity.

When you use big hoki, we collect information about your activity — such as the markets you view, the games you play, your account balance, and your transaction history. We also collect technical data, including your IP address, device type, browser type, and the pages you visit. This information helps us detect fraud, improve our platform, and provide customer support.

Know Your Customer (KYC) documents

Before you can withdraw funds from big hoki, we require Know Your Customer verification. You must upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). We encrypt these documents using SSL protocols and store them on secure servers with restricted access. Only authorized big hoki staff can view your KYC documents.

We retain your KYC documents for as long as your big hoki account is active, plus a retention period required by applicable law. If you close your account, we delete your documents after the retention period expires, unless we are required by law to retain them longer. If you have questions about your stored documents, contact our support team via Live Chat or email.

How we use your data

We use your personal data to operate big hoki and provide our services. This includes verifying your identity, processing deposits and withdrawals, managing your account, and settling markets. We also use your data to detect and prevent fraud, comply with legal and regulatory requirements, and respond to law-enforcement requests. We may contact you via email or SMS to confirm account activity, notify you of security issues, or provide customer support.

We analyze aggregated, anonymized data to improve our platform — such as identifying popular markets, optimizing payment processing, and enhancing user experience. This analysis does not identify you personally. We do not use your data for marketing purposes unless you have explicitly opted in to receive promotional communications from big hoki.

Third-party data processors

We work with third-party service providers to operate big hoki. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, e-wallet), hosting providers, and compliance vendors. We share only the data necessary for these providers to perform their services. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Our servers may be located outside your jurisdiction. Data transferred to servers outside your country is subject to the data-protection laws that apply to our operations. By using big hoki, you consent to this international data transfer.

We at big hoki take data security seriously. We encrypt sensitive information, restrict access to authorized staff, and monitor our systems for unauthorized activity.

Your rights regarding your data

You have the right to request access to your personal data held by big hoki. You can also request that we correct inaccurate information or delete your data, subject to legal and regulatory requirements. To exercise these rights, contact our support team via Live Chatemail, or our in-app help system. We will respond to your request within a reasonable timeframe, typically within 30 days.

You have the right to object to certain uses of your data, such as marketing communications. You can opt out of promotional emails by clicking the unsubscribe link in any email we send you. You also have the right to data portability — we can provide your personal data in a structured, commonly used format so you can transfer it to another service.

• 1
  Request access to your dataRight 1

  Contact our support team to request a copy of all personal data we hold about you.

• 2
  Correct or delete your dataRight 2

  Request that we correct inaccurate information or delete your data, subject to legal requirements.

• 3
  Opt out of marketingRight 3

  Unsubscribe from promotional emails by clicking the unsubscribe link in any message.

• 4
  Request data portabilityRight 4

  Request your data in a structured format so you can transfer it to another service.

Cookies and tracking technologies

We use cookies and similar tracking technologies on big hoki to remember your preferences, keep you logged in, and analyze how you use our platform. Essential cookies are necessary for the platform to function — such as session cookies that keep you authenticated. Analytics cookies help us understand user behavior and improve our service. You can control cookie settings in your browser, though disabling essential cookies may affect platform functionality.

We do not use cookies to track you across other websites. Our cookies are used only within the big hoki platform. Third-party payment processors may use their own cookies to process transactions securely.

Data retention and account closure

We retain your personal data for as long as your big hoki account is active. If you close your account, we retain your data for a period required by applicable law — typically between three and seven years — to comply with regulatory requirements and resolve disputes. After this retention period, we delete your data unless we are required by law to retain it longer.

If you request account closure, contact our support team. We will process your request and delete your data according to our retention schedule. Note that some data may be retained in backup systems for a limited period before being permanently deleted.

Security measures on big hoki

We protect your data using industry-standard encryption and security protocols. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. We store sensitive information — such as payment details and KYC documents — on secure servers with restricted access. Only authorized big hoki staff can view your personal data, and we monitor access logs to detect unauthorized activity.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We also require all staff to complete data-protection training. However, no security system is completely impenetrable. If you believe your big hoki account has been compromised, contact our support team immediately.

Children and minors

big hoki is not intended for users under the legal age in their jurisdiction — typically 18 years or older. We do not knowingly collect data from minors. If we discover that a user is under the legal age, we will close their account and delete their data. If you believe a minor has created a big hoki account, contact our support team immediately.

Jurisdiction and policy changes

Our big hoki services are available only where local law permits. Your use of big hoki is subject to the data-protection laws of your jurisdiction and the laws that apply to our operations. We may update this privacy policy from time to time. If we make material changes, we will notify you via email or in-app notification. Your continued use of big hoki after the notification period constitutes acceptance of the updated policy.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or have concerns about how we handle your information, contact our support team via Live Chatemail, or our in-app help system. We are available during our standard operating hours. Whether you are in Jakarta, Surabaya, Bandung, Medan, or elsewhere, our team is ready to assist with your privacy inquiries.