big hokiTerms of Use

These terms govern your use of big hoki, our online sportsbook and gaming platform. When you create an account with us, deposit funds, or place markets on Liga 1, Piala Indonesia, Champions League, or any other offering, you agree to the conditions set out here. We have written these terms to be clear and practical — covering account creation, deposits and withdrawals, bonus eligibility, dispute resolution, and the jurisdiction limits that apply to our service.

Our big hoki platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. This page explains what we require from you, what you can expect from us, and how we handle disputes or account issues.

By using big hoki, you confirm that you have read and accepted these terms. If you do not agree with any part of them, do not create an account or use our platform.

Account creation and eligibility on big hoki

To use big hoki, you must create an account by providing your email address, a secure password, and basic personal information. We require your full name, date of birth, and residential address. You must be of legal age in your jurisdiction to open an account with us — typically 18 years or older, though some jurisdictions may have different requirements. It is your responsibility to verify that you meet the legal age and residency requirements before registering.

When you create your big hoki account, you agree to provide accurate and complete information. If we discover that you have provided false information, we reserve the right to suspend or close your account. You are responsible for keeping your password confidential. If you suspect unauthorized access to your account, contact our support team immediately via Live Chat or email.

Deposits, withdrawals, and payment methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Minimum deposit amounts and maximum transaction limits vary by payment method and are displayed in your account. Deposits typically process within one to two hours on business days. We do not charge deposit fees, though your bank or payment provider may apply their own charges.

To withdraw funds from your big hoki account, you must first pass our Know Your Customer (KYC) verification. This requires uploading a government-issued ID and proof of address. Once verified, you can request withdrawals to any payment method you have previously used for deposits. Withdrawals are subject to standard banking timelines and any verification holds our compliance team may apply. We do not guarantee specific withdrawal timelines — processing depends on your bank and payment provider.

KYC verification and account security

Our big hoki platform requires all users to complete Know Your Customer verification before withdrawing funds. You must provide a clear, legible copy of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government letter dated within the last three months). We encrypt all documents using industry-standard SSL protocols and store them on secure servers with restricted access.

We may request additional documentation if we have concerns about your account or if regulatory requirements demand it. If your verification is delayed or rejected, we will notify you and explain the reason. You can resubmit documentation or contact our support team for guidance. During peak periods like Idul Fitri or Idul Adha, verification may take longer than usual.

• 1
  Upload ID documentStep 1

  Provide a clear photo or scan of your government-issued ID.

• 2
  Upload proof of addressStep 2

  Provide a utility bill or bank statement dated within the last three months.

• 3
  Verification completeStep 3

  Once approved, you can withdraw funds to your registered payment methods.

Market rules and settlement on big hoki

When you place a market on big hoki — whether on Liga 1 matches in Jakarta or Surabaya, Piala AFF tournaments, Champions League fixtures, or any other offering — you agree to our market rules. Markets settle based on official results from the relevant governing body or data provider. If a match is postponed, abandoned, or voided, we will settle affected markets according to our published rules. You can review specific market rules before placing any market.

We reserve the right to void, suspend, or cancel any market if we detect fraud, manipulation, or technical error. If we cancel a market, we will refund your stake. Disputes about market settlement should be reported to our support team within 48 hours of the market closing. We will investigate and respond within a reasonable timeframe.

On big hoki, we settle all markets fairly and transparently. If you believe a market has been settled incorrectly, contact our support team immediately with evidence.

Dispute resolution and complaints

If you have a complaint about big hoki — such as a disputed market settlement, a failed deposit, or account access issues — contact our support team via Live Chatemail, or our in-app help system. We will acknowledge your complaint within one business day and investigate. Most disputes are resolved within five to ten business days. If your complaint is not resolved to your satisfaction, you can escalate it to our compliance team for further review.

We maintain a formal complaints procedure. If you wish to file a formal complaint, request our complaints form via email or support chat. We will provide you with a reference number and keep you updated on the investigation. Our goal is to resolve all disputes fairly and promptly.

Jurisdiction, liability, and service availability

Our big hoki services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access big hoki from a prohibited jurisdiction, we may suspend or close your account without notice.

We provide big hoki on an "as is" basis. We do not guarantee uninterrupted service, and we are not liable for losses arising from technical failures, network outages, or other circumstances beyond our reasonable control. Your use of big hoki is at your own risk. We limit our liability to the amount you have deposited in your account, except where prohibited by law.

Data privacy and security

We protect your personal data using industry-standard encryption and secure storage practices. Your account information, transaction history, and KYC documents are encrypted and accessible only to authorized big hoki staff. We do not share your data with third parties except where required by law or to process your payments and withdrawals.

For full details on how we collect, use, and protect your data, see our Privacy PolicyYou have the right to request access to your personal data, correct inaccuracies, or request deletion, subject to legal and regulatory requirements.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify you via email or in-app notification at least 14 days before the changes take effect. Your continued use of big hoki after the notification period constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account.

Contact big hoki

If you have questions about these terms or our policies, contact our support team via Live Chatemail, or our in-app help system. We are available during our standard operating hours. For urgent matters, use Live Chat for the fastest response. Whether you are in Jakarta, Bandung, Medan, or elsewhere, our team is ready to assist.